Agents are neat, but…

In modern business, software has effectively orchestrated the parts of work where things are digitized, structured, and procedural.

Now, LLMs (and vision, audio, and action models) are simultaneously opening up new interfaces, access to unstructured information, and meaningful complex actions with that information. As a result, they are opening the possibility of orchestration for a significant portion of the rest of business and knowledge work.

Agents are just one way to think about this shift.